A Cornwall-based lettings agency has said it’s “thrilled” after being named Best in County at a prestigious national property awards.

Lewis Haughton Wills Lettings, based in Penryn, has received the Best in County award in Cornwall and Bronze for the Best in the South West at the prestigious ESTAS Customer Service Awards 2022.

The winners were announced at Grosvenor House in London, with the ceremony hosted by TV property presenter Phil Spencer in front of a sell-out 1,200 guests.

Now in their 19th year the awards, powered by ESTAS's own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent.

This year’s results were calculated from over 200,000 customer review ratings.

Phil Spencer, who has hosted the ESTAS every year since its inception in 2003, addressed the live audience: “I’ve said it many times, but the work of agents, conveyancers, and brokers are vastly underrated by the general public and it’s only when clients go through the process that they understand the complexity and hard work that goes into your job.”

Spencer concluded: “It’s your passion for what you do that makes the ESTAS the most important day in the property calendar every year.”

Sophie Lang, director of lettings at Lewis Haughton Wills, said: “We are absolutely thrilled to be recognised in this year’s ESTAS.

“It means so much to us as we know it’s our customers – landlords and tenants – who have judged our performance.

“We take our level of customer service very seriously because we know clients have a choice.

“We have always been very proud of the personal service, and this proves we are delivering what we promise.”