The UK Civil Aviation Authority has issued further advice to customers impacted by Flybe entering administration today (Saturday, January 28).

Passengers with Flybe are being warned not to go to the airport after the regional airline fell into administration again - just three months after it resumed flying to Cornwall.

It had returned to the skies under new ownership in April last year, after the previous airline under the Flybe name collapsed in March 2020. It began flying to and from Cornwall Newquay Airport in October. 

READ MORE: Flybe goes into administration three months after returning to Cornwall

Anyone who booked directly with Flybe and paid by credit card may be protected under Section 75 of the Consumer Credit Act 1974 and should contact their card issuer for further information.

Similarly, anyone who paid by debit or charge card should contact their card issuer for advice as they may be able to make a claim under their charge back rules.

Customers who bought travel insurance that includes cover for scheduled airline failure, known as SAFI, should contact their insurer.

Passengers who did not book directly with Flybe and bought tickets through a third party should contact their booking or travel agent in the first instance.

Negative response letter

Passengers who booked directly with the company via either a credit, charge or debit card may alternatively be able to make a claim through their card provider. Some card providers will ask for a negative response letter confirming the position. Passengers may also be able to make a claim against their travel insurer.

The negative response letter will be published shortly by the Civil Aviation Authority.

Direct booking with an airline

Anyone who paid the airline directly by credit card might be protected by Section 75 of the Consumer Credit Act 1974. They should check with their card issuer for further advice. They may have similar cover by paying with a Visa debit card and should check with their bank.

Booked through an Airline Ticket Agent

Customers who booked their ticket through an airline ticket agent should speak to the agent in the first instance; they may have provided travel insurance that includes Scheduled Airline Failure cover.

Scheduled Airline Failure Insurance (SAFI)

Some airlines and airline ticket agents will offer customers either a specific Scheduled Airline Failure Insurance (SAFI) policy or include similar protection within a broader travel insurance product.

The type of protection provided may vary depending on the type of policy taken out. A policy may simply cover the cost of the original tickets purchased or any unused portion, or the additional cost of purchasing new flights, such as new tickets for travel back to the UK.

Some other operators are offering special fares to Flybe customers affected. 

British Airways

Customers are being offered one-way fares of £50/€60 plus taxes, fees and charges on selected routes to get them where they need to be. 

Customers due to fly with Flybe can travel on journeys between London and Belfast, Newcastle or Amsterdam.

Customers can make their booking by calling the British Airways contact centre on 0344 493 0787.

Ryanair

Ryanair, launched fares starting from £29.99 to accommodate customers affected by Flybe’s immediate cancellation of its entire UK schedule.

Families who booked to fly on now-cancelled Flybe flights can travel on one of Ryanair’s flights, including routes from Belfast to East Midlands, Manchester and London Stansted from only £29.99.

These are on sale on the Ryanair.com website for travel from Sunday 26 March 2023.

easyJet

easyJet is offering fares of £49 for domestic routes and £79 for international routes including a 15kg hold bag will be available on presentation their original Flybe booking reference.

This will be in place for Flybe customers until 10 February.

Any affected passengers should contact easyJet’s customer service on:

  • If calling from UK & elsewhere: +44 (0) 330 5515151
  • In calling from France: +33 (0) 9 77407770
  • If calling from the Netherlands: +31 (0) 20 7946405
  • If calling from Italy: +39 02 32068889

Train operators

LNER is offering all Flybe customers who have had their flights cancelled can travel on any LNER service to their destination for free on 28 January and 29 January.

Customers will need to present their cancelled airline ticket.

For further info, visit: LNER.co.uk